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```html Communication Quiz

Communication Quiz

SECTION A: Multiple Choice Questions (40 Marks)

(Choose the correct answer: A, B, C, or D.)

1. What is communication mainly about?

A) Writing books
B) Sharing information
C) Listening only
D) Reading newspapers

2. Which one is an example of formal communication?

A) Texting a friend
B) Office meeting
C) Gossip at lunch
D) Whispering

3. Informal communication often takes place through:

A) Company reports
B) Friendly conversations
C) Official emails
D) Press releases

4. Which direction does downward communication flow?

A) From subordinates to managers
B) Among co-workers
C) From managers to employees
D) From customers to staff

5. Upward communication means:

A) Boss giving orders
B) Staff giving feedback to managers
C) Peers sharing ideas
D) Writing letters to clients

6. Horizontal communication happens between:

A) Different companies
B) Employees at the same level
C) Managers and customers
D) CEO and board members

7. What is a key element of effective communication?

A) Silence
B) Feedback
C) Arguments
D) Speed

8. A barrier to effective communication is:

A) Clear language
B) Active listening
C) Noise
D) Cooperation

9. Verbal communication includes:

A) Email
B) Speaking

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